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TRAINING WORKSHOPS

When our clients determine that training is the best approach to helping employees work with conflict, we provide workshops built around a number of themes. Our most popular workshops include the following: 1. Conflict from the Inside, Out 2. Mending Fences: Resolving an Ongoing Conflict 3. Hot Buttons: Knowing and Managing Triggers to Conflict

These workshops can be tailored to any work group. All workshops include a balance of lecture, individual work, small group activities and large group discussion.

1. Conflict from the Inside, Out

This workshop focuses on the fact that most conflicts originate within us rather than being caused by others. Realizing this fact allows a person to move from being the “victim” of a conflict situation to a person who can acquire and use the tools to resolve it. The workshop includes the following topics:

  • Changing the working paradigm of conflict
  • Understanding the role of anger, fear and self-image in how we experience conflict
  • Learning how to engage conflict productively
  • Overcoming communication barriers

 

2. Mending Fences: Resolving an Ongoing Conflict

This workshop is for people who have conflicts that have erupted but have not been fully resolved; these conflicts often leave the relationship damaged and the problem unresolved. Participants learn how to re-visit a situation and work through a conflict satisfactorily, establish new working parameters and ultimately mend the relationship. This workshop covers the following areas:

  • Understanding the hidden dynamics of dialogue
  • Laying the groundwork for a productive discussion
  • Creating a new story together
  • Making procedural changes to future interactions
  • Committing to a new kind of relationship

 

3. Hot Buttons: Knowing and Managing Triggers to Conflict

This workshop assists people in taking ownership of the words or actions of others that trigger them. It is geared to people who are willing to be self-reflective and take responsibility for their behaviors when their hot buttons are “pushed.” The following topics are included in the workshop:

  • Reviewing the basics of conflict
  • Identifying the impact of values and beliefs on conflict
  • Mitigating the impact of hot buttons
  • Training the mind to respond effectively to conflict
  • Committing to a new paradigm of conflict